At TIN Services, we operate a time-sensitive and asset-heavy logistics network. The dispatch of vehicles, route planning, and allocation of resources occur well in advance of the actual pickup. As such, cancellations create significant operational disruptions and financial losses. This policy outlines the conditions under which a booking may be canceled and how refunds are processed.
Cancellation by the Customer (Consignor) Cancellations must be communicated to our dispatch team in writing (via official email) or through our direct support line. The applicable refund depends entirely on the timing of the cancellation:
- Cancellation Before Vehicle Dispatch: If a booking is cancelled before a vehicle has been dispatched from our hub or a previous unloading point, no cancellation fee will be charged. Any advance freight payments will be refunded in full.
- Cancellation After Vehicle Placement (Dead Freight): If a cancellation request is received after the vehicle has already reached the loading point, or is in transit to the loading point, a Dead Freight Charge will be levied. This charge will be 30% of the total agreed freight amount or a fixed base fee of ₹50,000, whichever is higher. Any advance paid will be refunded after deducting this charge.
- Cancellation After Loading: Once the goods are loaded onto the vehicle and the Lorry Receipt (LR) is generated, the booking cannot be cancelled. The full freight charge becomes payable. If the consignor demands the goods be unloaded at the origin point, they will be liable for the full freight amount plus any applicable detention charges for the time taken to load and unload.
3. Cancellation by the Carrier (TIN Services) We reserve the right to cancel a booking or refuse loading under the following circumstances, without being liable for any resulting financial losses to the consignor:
- Inadequate Documentation: Failure by the consignor to provide valid Tax Invoices, Delivery Challans, or mandatory Part-A/Part-B E-Way Bills at the time of loading.
- Prohibited Goods: Discovery that the cargo contains hazardous, illegal, or undeclared materials not agreed upon in the initial contract.
- Overloading or Unsafe Packaging: If the cargo exceeds the legal weight limits of the vehicle or is packaged in a way that endangers the vehicle, driver, or public safety.
- Force Majeure: Inability to execute the transport due to natural disasters, strikes, highway closures, or sudden regulatory restrictions. In such cases, full refunds of any advance payments will be issued.
4. Refund Processing and Tax Compliance
- Processing Time: Approved refunds will be processed within 30 to 60 working days from the date of the written cancellation confirmation. Refunds will be credited back to the original source of payment (e.g., bank transfer, NEFT/RTGS).
- GST Implications: If a cancellation occurs after a formal Tax Invoice and LR have already been generated, the refund will be processed alongside the issuance of a formal GST Credit Note, ensuring your own accounting and Input Tax Credit (ITC) reconciliations remain fully compliant.
- Non-Refundable Fees: Any detention or demurrage charges incurred prior to the cancellation, or any statutory fines levied by government authorities due to the consignor’s error, are strictly non-refundable and will be deducted from the advance.
5. Freight Damage vs. Freight Refunds Please note that this policy applies strictly to the cancellation of transport services. It does not cover claims for damaged or lost goods. As outlined in our Terms and Conditions, TIN Services does not provide transit insurance. Any claims regarding the condition of the cargo must be noted on the LR at the time of delivery and handled separately through your transit insurance provider.
6. Jurisdiction Any disputes regarding cancellations or refunds shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur, Jharkhand.