FAQs
1. What type of personal and business information do you collect? We collect information necessary to provide our logistics and transport services. This typically includes your name, company name, business address, email address, phone number, GSTIN (or relevant tax identification), and specific details regarding your freight, origins, and destinations. We do not collect retail consumer payment data, as we do not sell direct-to-consumer products.
2. How do you use the information collected? Your data is used strictly for operational and administrative purposes. This includes:
- Generating accurate freight quotes and route planning.
- Dispatching vehicles and managing the supply chain.
- Generating invoices, e-way bills, and other necessary shipping documentation.
- Communicating with you regarding the status of your shipments.
- Improving our website functionality and customer service.
3. Do you share my business or shipping data with third parties? We do not sell, rent, or trade your data to third-party marketers. We only share your information with trusted third parties when it is absolutely necessary to fulfill our service obligations. This may include contracted drivers, fleet operators, cargo insurance providers, and government regulatory bodies (such as customs or tax authorities for compliance purposes).
4. How do you protect our shipment and business data? We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. This includes secure server hosting (SSL encryption on our website), restricted access to client databases, and secure invoicing systems.
5. How long do you retain my information? We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, tax laws and transportation regulations often require us to keep shipping manifests, invoices, and billing records for a specific number of years.
6. Do you use cookies on your website? Yes, our website uses basic cookies to enhance user experience and analyze site traffic. These cookies help us understand how visitors use our site, allowing us to improve navigation and performance. You can choose to accept or decline cookies through your browser settings at any time.
7. What are my rights regarding my data? You have the right to request access to the personal or business information we hold about you. You may also request that we correct any inaccuracies or delete your data entirely, provided its deletion does not conflict with our legal or regulatory obligations regarding transport and tax record-keeping.
8. How can I contact you regarding my privacy concerns? If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our team at tinservicesjh@gmail.com.